New user emails not sending (even through SMTP)

This support ticket is created 6 years, 9 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

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Supporter timezone: Europe/London (GMT+00:00)

Tagged: How to build a site with Toolset, Membership sites

This topic contains 1 reply, has 2 voices.

Last updated by Nigel 6 years, 9 months ago.

Assisted by: Nigel.

Author

Posts

March 21, 2018 at 3:12 am #626801

Monique Bolland

When I create new WP Users (either through a CRED form or from the admin panel), the new user notification email is not sending.
I have set up SMTP on my server and tried multiple plugins (which I use successfully on other sites with the same credentials) but I can't even get a test email to send. The plugin currently installed is Easy WP SMTP.
When I try to send a test it's like the browser gets stuck trying to compute.
Any ideas on how I can fix this?

Example of a CRED user form : hidden link

March 21, 2018 at 11:51 am #626914

Nigel

Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/London (GMT+00:00)

Hi Monique

Toolset just uses the built-in WordPress email functionality, and if the notification emails are not being sent when adding new users in the backend it sounds like a problem with your WordPress install or server, not with Toolset.

Try adding a plugin that logs emails, such as WP Mail Logging (https://wordpress.org/plugins/wp-mail-logging/).

That will record attempts to send emails, even if they cannot be sent for some reason.

If the CRED notification emails show up there then the Toolset part has worked.

You may need to contact your host to discuss the problem.

Let me know what you find.