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[Resolved] New subscriber CRED no longer appear on the front end

This support ticket is created 3 years, 8 months ago. There's a good chance that you are reading advice that it now obsolete.

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Supporter timezone: Asia/Kolkata (GMT+05:30)

This topic contains 5 replies, has 2 voices.

Last updated by guillaumeT-3 3 years, 8 months ago.

Assisted by: Minesh.

Author
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#1955921
Capture d’écran 2021-02-18 à 14.51.48.png

I have tried to manage the access control in order to unallow access for guest at some pages.
But now the CRED form 'create a new account' doesn't appear on the front end.
It's look like the guest is already log even if he don't have any account.
I join an image of the website as a guest and you can see 'you are log in as'
Can you help me on this problem please?

#1956083

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello. Thank you for contacting the Toolset support.

Guest user means the user is not logged in.

It's look like the guest is already log even if he don't have any account.
I join an image of the website as a guest and you can see 'you are log in as'
==>
The 'you are log in as' is a static text and if you notice there is no logged in user name displayed as you are accessing site as guest.

Can you please confirm what you expect to see as guest user and on what page?

*** Please make a FULL BACKUP of your database and website.***
I would also eventually need to request temporary access (WP-Admin) to your site. Preferably to a test site where the problem has been replicated if possible in order to be of better help and check if some configurations might need to be changed.

I have set the next reply to private which means only you and I have access to it.

#1956221

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Maybe I missunderstand something.
Can you confirm that a guest is someone who visit your website but without any account or login?
==>
Yes, thats correct and that is what I mean.

Can you please check the following page as guest user: hidden link

With Access post group settings: hidden link
- I've added the Account Page to the group "Pages logged-in users can see" and revoke the read permission from guest user where the content template is set to display login form for the guest user.

#1956263

When I visit the website as a guest I can login but not create an account.
The link 'register for free' send me on the same account page.

As a guest I need to have 2 possibilities: 'login to your account' or 'create an account'

I see the form you have add as a 'template with the login form' but how can I add to this one a 'template with create an account form'?

Thank you Minesh

#1958031

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Can you please check now.

You have added the Create Account page to your post group "Pages logged-in users can see" , the Create Account page should be accessible by Guest users, so I removed that page from this post group and saved the settings and I can see when I click on 'register for free' link, it redirect me to create account page.

#1958193

My issue is resolved now. Thank you!
A great support team!

This ticket is now closed. If you're a Toolset client and need related help, please open a new support ticket.