[Closed] New Custom Fields creating the Problem

[Author]

Posts

[aaliaD]

Hi, I created the New Custom Fields group and Assigned it to the Post type but the Custom Fields group is not coming on the Post type. But when I assign existing Custom fields group to post type it's coming. When I am creating new custom fields Group is not assigning. please help me on this.

[Mateus Getulio]

Hello there,

There were times in the past that this issue was caused by memcache or object cache, are you using any cache plugin or software? Are you able to temporarily flush them or disable them to see if you're able to select the field groups now?

Also, can you please perform the following checks?

- If this post type uses the Block Editor, click the "More tools and options" link in the top right corner (it looks like 3 dots) and click "Options". Is the custom field group visible here? Is it checked?

- If this post type uses the Classic Editor, scroll to the top and click "Screen Options". Is the custom field group visible here? Is it checked?

Thank you, please let me know.
Mateus

[aaliaD]

No, i can't see the Custom field group I created. Can you please connect with teams or Any desk? So I will show what the problem we facing Because of this or developers' work delay. Please help me to make this issue to sort out. Thanks

[Mateus Getulio]

Hello,

I'm afraid that our support channels are limited to the ticketing system. As of now there's no availability for live sessions.

If you need to, you can send us a screencast demonstrating the issue using a free service such as hidden link.

I would also like to request temporary access (wp-admin and FTP) to your site to take better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

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