Need to switch the account without loosing data or formatting

This support ticket is created 2 years, 9 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

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Supporter timezone: Asia/Kolkata (GMT+05:30)

This topic contains 2 replies, has 2 voices.

Last updated by toddM-2 2 years, 8 months ago.

Assisted by: Minesh.

Author

Posts

April 29, 2022 at 6:32 pm #2352683

toddM-2

Hi there,

My developer originally set up this site using toolset. Everything works great. I would like to switch the account from his to mine. I just want to make sure I don't loose any data or formatting.

I'm assuming that I just unregister the current plugin and reregister it with my new site key. Is that correct?

Thanks for your help.

May 2, 2022 at 5:33 am #2353435

Minesh

Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello. Thank you for contacting the Toolset support.

Toolset site key will be required when you want to update the plugins. You can create a new site key with your account and try to register the Toolset plugins. Registering plugins will not have any effect on your content. Please try to follow the following Doc:
- https://toolset.com/faq/how-to-install-and-register-toolset/#installing-the-toolset-types-plugin

May 5, 2022 at 12:37 pm #2356259

toddM-2

My issue is resolved now. Thank you!