Update an older version that was used by the original developer.
Just purchase a new copy, but GoDaddy said they need a License to activate the Plugin.
Hello and thank you for contacting the Toolset support.
Your current subscription will allow you to register your website at your account page https://toolset.com/account/sites/
You can then pass the registered key to GoDaddy to validate it in Plugins->Add New->Commercial(tab), check this article https://toolset.com/faq/how-to-install-and-register-toolset/
If it does not validate on the backend, ask the developer to delete his first key and get back to us to check it again from our side. We'll need to know the URL of your website.
This is the web site that will be using the plugin
hidden link
You have already registered a key for this website on 2020-09-05. I wonder if validating it on your site backend succeeds or not?
If it does not get validated or if you have any errors, please share a screenshot, so we can see the error you encounter and try the following:
- Go to /wp-admin/admin.php?page=otgs-installer-support
- Click on the Check Now button
- If you get 2 green marks, everything should be fine
Otherwise, please send us the "Installer Log" or share it on an online service such as pastebin.com.
GoDaddy has reported that there are other issues related to the interaction of the plugin with other plugins.
The issue is being research currently. This was reported to me on 9/11/2020.
My client as not gotten back to me as to what they want to do with this Plugin.
Can we keep the thread open for another day or two?
Bernard,
Hello Bernard, sure we can keep it open. I'll set the ticket as waiting for your feedback and it should be kept open for 3 weeks.
You will receive an email notification before it is closed.
