[Resolved] My website is brocken …

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[vincentJ]

Hello,

My website is brocken ... this page " hidden link " should be displaying articles with categories "designers" and .. i don't have nothing on the page,

By the way, saw this message error :

Framework Installer plugin requires PHP allow_url_fopen to be enabled. Please enabled it in your php.ini. Contact your webhost if you are not sure how to do this.

Connection to https://ref.toolset.com refused

Can you help me please?
Thks !
Regards,

Aurélie

[Shane]

Hi Vincent,

Thank you for getting in touch.

I was able to log in and check on the site for you. I was able to identify the issue. Its that you have an empty layout assigned to the page.
hidden link

This can either be fixed one of 2 ways.

1. If you choose not to use layouts you can edit the page here: hidden link

Then click on the "Stop using this layout " on the right hand side of the page.

2. You can add the Post Content cell to the layout and this will cause you items to start showing again.

Please let me know if this helps.

Thanks,
Shane

[vincentJ]

Aurelie Menou <aurelieart@gmail.com>
12:22 (il y a 2 heures)
À Toolset

What i don't understand is that i didn't touch anything ! So u are telling me that the template i developed has to be done again ?
And why do i get this message ?

Framework Installer plugin requires PHP allow_url_fopen to be enabled. Please enabled it in your php.ini. Contact your webhost if you are not sure how to do this.

Connection to https://ref.toolset.com refused

[Shane]

Hi Vincent,

Its quite possible that you may have accidentally click the button for Layouts when editing the page or something. I've seen where customers would click the Frontend Layouts button by accident.

Secondly you are getting the message
"Framework Installer plugin requires PHP allow_url_fopen to be enabled. Please enabled it in your php.ini. Contact your webhost if you are not sure how to do this.

Connection to https://ref.toolset.com refused"

Because you have our Framework Installer plugin installed and activated and it requires the allow_url_fopen module to function. What you can do is to just disable this plugin and the message should be resolved.

Thanks,
Shane

[vincentJ]

So can you help be to rebuilt this page ?
i remember i broke my head to get it like this... and everything is lost 🙁

This page display all the post DESIGNER + the link slub

[Shane]

Hi Vincent,

I dont think I would be able to help you rebuild this page. As far as I see when i removed the layout the issue is still there.

Even disabling our Toolset plugins the issue is still there.

Also the page template is still there. See Screenshot

I see that you have quite a few disabled plugins, I'm not sure if any of these had any relationship to this page.

Since this isn't related to our Toolset plugins then i'm not even sure where to begin or Advise since the issue is there without our plugins.

Thanks,
Shane

[vincentJ]

Hello,

Can i find back the historic of the last chat ? where your colleague told me how to build this page
thanks you

[Shane]

Hi Vincent,

I tried searching for this ticket for you but i'm not seeing it.

However as mentioned previously I see quite a number of plugins disabled on your site.

I'm not sure how this page was built, however all I see here is a divi layout for the page. See Screenshot

There is also nothing in our Toolset templates that suggest that this page was built by Toolset. There is also a shortcode showing up on the page which would suggest that a plugin is disabled that is responsible for this page.

From what I can see here I would recommend that you enable back your plugins to see if this page gets restored.

Thanks,
Shane