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[Resolved] My Site Key is not working.

This support ticket is created 5 years, 7 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

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This topic contains 3 replies, has 2 voices.

Last updated by Nigel 5 years, 7 months ago.

Assisted by: Nigel.

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#1249289
Screen Shot 2019-05-24 at 13.11.29.png

I am trying to: Enter my Site Key

Link to a page where the issue can be seen: NA

I expected to see: A confirmation it was completed so I can update my plugins

Instead, I got: Nothing but an error - see image

#1249303

Nigel
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/London (GMT+00:00)

Screenshot 2019-05-24 at 13.15.54.png

Hi Nigel

Here's the screenshot you couldn't see in the chat.

Using that link will make sure the URL you are registering is correct.

#1249335

Hi Nigel, thanks for your help!

I am clicking the link taking me to my account and that is the same key, it even shows a pop up when I enter the account area that tells me I have registered the site before and gives me the same key again!

#1249355

Nigel
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/London (GMT+00:00)

Can I get access to your site and I will try and register the site under my account and see if I have the same experience?

I will mark your next reply as private so that I can get log-in credentials from you—you may want to create a temporary admin user for me to use that you can later delete. And be sure to have a current backup of your site, even though I don't intend to make any changes other than trying to register the site.