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[Resolved] My purchased product cant be downloaded via the Website. DOWNLOADS does not open

This support ticket is created 3 years, 8 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

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Supporter timezone: Africa/Casablanca (GMT+01:00)

This topic contains 4 replies, has 2 voices.

Last updated by stephanieK-5 3 years, 8 months ago.

Assisted by: Jamal.

Author
Posts
#2226139

I am trying to: Download my purchased product

Link to a page where the issue can be seen: your own website

I expected to see: my download

Instead, I got: nothing

#2226165

Hello and thank you for reporting this issue. Our systems team is aware of this issue and is working on it. I'll get back to you as soon as we have it fixed.

#2226179

In the meantime you can download the plugins from the plugins page in my test site here hidden link

#2226635

Hello again. Our systems team has resolved the download page's issue. You can now download the plugins https://toolset.com/account/downloads/

I'll remain at your disposal if you have any further questions.

#2230215

My issue is resolved now. Thank you!