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[Resolved] My image stopped displaying on the front end.

This support ticket is created 3 years, 6 months ago. There's a good chance that you are reading advice that it now obsolete.

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Supporter timezone: Asia/Kolkata (GMT+05:30)

This topic contains 5 replies, has 3 voices.

Last updated by stephenR-8 3 years, 6 months ago.

Assisted by: Minesh.

Author
Posts
#2137119

I am trying to:

Get the image that was displaying here: hidden link
To return.

It's still on the back end as shown here: hidden link

Link to a page where the issue can be seen:
hidden link

#2137277

Nigel
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/London (GMT+00:00)

Hi Stephen

Checking the link on the front end the figure element containing the image is entirely missing (it's not a glitch coming from CSS, for example).

I would first edit where you insert this particular section, remove the existing image block, save the page, add a new image block, save the page, and test again.

If you still see the problem, could we get access to the back end to see exactly how you have this set up? It looks like you are using several Views to generate this grid of people, but that first row outputs just a single person, in which case you likely don't need a View at all, and can instead insert the image and other blocks directly (specifying the relevant source for the block values).

Anyway, let me mark your next reply as private in case you want to share log-in credentials—you may want to create a temporary admin user for us to use that you can later delete. And be sure to have a current backup of your site.

#2138401

Thanks for the quick reply Nigel!

Here's backend access:

Your assistance would be greatly appreciated. Thank you!!!

#2138911

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello. Thank you for contacting the Toolset support.

The link you shared for auto-login does not work and redirect me on home page rather then admin dashboard.

Can you please send me working login link.

In addition to that - After checking to debug the information you shared with us, I found that you are using outdated Toolset plugins. We always recommend running your site with the latest stable release plugin version. Could you please update ALL Toolset plugins to it's latest officially released version.

*** Please make a FULL BACKUP of your database and website.***
You can download the latest plugin release from your accounts page:
=> https://toolset.com/account/downloads/

I have set the next reply to private which means only you and I have access to it.

#2140223

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Can you please check now: hidden link

The issue was you assigned the same view to multiple post types and there was an issue with image block so I deleted the image block that displays the image and added that again and centered it.

#2140645

My issue is resolved now. Thank you!