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[Resolved] My form is not showing when site loads in MS Edge / Firefox, functions in Chrome

This support ticket is created 3 years, 9 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

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This topic contains 2 replies, has 2 voices.

Last updated by elisabeth-murrayK 3 years, 9 months ago.

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#2176105

I'm trying to check what my form looks like in different browsers. It shows up fine in Chrome but the page is completely blank in both Firefox and MS Edge.
Any idea why?

#2176327

Nigel
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/London (GMT+01:00)

It is unlikely that different browsers would account for forms not rendering at all (rather than, say, appearing slightly different visually).

I visited your site, but it's not clear where the form in question is. I tried visiting the therapist registration page, which is indeed blank in Firefox, but also in Chrome.

I suspect the reason you see the form in Chrome but not other browsers is because you are logged-in in Chrome but not in the other browsers?

Do you have Access installed? Register user forms are not visible to guests (i.e. logged-out users) unless you go to Toolset > Access Control > Toolset Forms and make the form available to guests.

#2176599

Perfect - thank you! Having gone down the 'browser is the problem' route in my thinking I didn't even consider this. Thanks for clear and helpful answer.