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[Closed] My download I just purchased is not showing up only the buy now button

This support ticket is created 4 years, 3 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

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Supporter timezone: America/Jamaica (GMT-05:00)

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This topic contains 4 replies, has 2 voices.

Last updated by Shane 4 years, 3 months ago.

Assisted by: Shane.

Author
Posts
#2051079

Find my purchase.

Yes.

hidden link but I cant find the download so nothing there.

#2051093

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hello,

Thank you for getting in touch. If you go to the link below are you able to download the plugins ?
https://toolset.com/account/downloads/

Please let me know.
Thanks,
Shane

#2051161

I have been on with Hostgator 4 times since buying toolset, which I need. I completely deleted and reinstalled wordpress (hostgator rep did this) and then tried reinstalling and it didn't work. I am on with tech support at hostgator now. Great if you could chime in.

#2051183

I want a complete refund please. I cannot use this on my wordpress site as per hostgator. We tried for 4 hours now. Please refund me.

#2051247

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Pam,

You can request the refund at the link below.
https://toolset.com/buy/refund/

However are there any errors you're experiencing when installing the plugin ? Can you provide a screenshot or a short video of what is happening when you try to install the plugins ?

Thanks,
Shane

The topic ‘[Closed] My download I just purchased is not showing up only the buy now button’ is closed to new replies.