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[Resolved] My account is current but I'm getting an expired account error.

This support ticket is created 3 years, 1 month ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

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Supporter timezone: America/Sao_Paulo (GMT-03:00)

This topic contains 1 reply, has 2 voices.

Last updated by Mateus Getulio 3 years, 1 month ago.

Assisted by: Mateus Getulio.

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#2532155
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Tell us what you are trying to do?
Update to the current version of toolset

What is the link to your site?
hidden link

Please advise - thanks!

#2532331

Mateus Getulio
Supporter

Languages: English (English )

Timezone: America/Sao_Paulo (GMT-03:00)

Hello there,

Thanks for your contact, and welcome to the Toolset support forum!

Let's try a possible solution for this issue. Just follow these steps:

- Please go to https://toolset.com/account/sites/
- Find the key of your affected site and erase it
- Create a new key and copy it
- From the WordPress dashboard navigate to Plugins -> Add New -> Commercial, Click on "unregister the site" on the right top next to Check for updates
- In this same plugins panel, click under the “Register” button below the Toolset plugin
- Add your new Site Key copied above

It should work after these steps. Please give it a try and let us know how it goes. Thanks!

Regards,
Mateus.