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[Resolved] Mobile menu not opening on page with view

This support ticket is created 4 years, 2 months ago. There's a good chance that you are reading advice that it now obsolete.

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Supporter timezone: America/Jamaica (GMT-05:00)

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This topic contains 4 replies, has 2 voices.

Last updated by JamesK4399 4 years, 2 months ago.

Assisted by: Shane.

Author
Posts
#1779809

if im logged into admin area than mobile menu works.

if not logged in than clicking on hamburger menu does nothing.

Also on same page the jump-to-top doesn't display and shortcodes for other plug-in widgets don't work.

I'm using astra theme and pro add-on. i removed unused plug-ins and tested with default 2020 theme.

#1779815

hidden link

noreply@toolset.com

email sent with password...

page with problem:
hidden link

#1780199

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi James,

Thank you for getting in touch.

I see in your website console that a Javascript error is being thrown by the sitegrounds plugin.

Can you try disabling this plugin and let me know if this issue still remains.

Thanks,
Shane

#1786933

I'm sorry for the delay in responding. The siteground plugin was the problem. Thank you so much for your help! Great customer service as always.

Jim

#1786935

My issue is resolved now. Thank you!