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[Closed] missing layout

This support ticket is created 3 years, 10 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

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Supporter timezone: America/Jamaica (GMT-05:00)

This topic contains 3 replies, has 3 voices.

Last updated by Shane 3 years, 10 months ago.

Assisted by: Shane.

Author
Posts
#2189939

Bao

Tell us what you are trying to do?
Hi,
After I upgraded wp, theme & plugin, when I click "add new products" ( custom post types), my site show : hidden link
hidden link

Please help me how to fix it.
Thanks

#2189991

Nigel
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/London (GMT+01:00)

Hi there

I edited your question to remove the username and password, as the question is public.

(I tested the credentials on your site and they did not work anyway.)

Let me set up a private reply where you can share credentials securely.

#2190529

Nigel
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/London (GMT+01:00)

Thanks for that, I have logged in to your site and can see the problem.

If you go to Toolset > Layouts you will see there is a template "Layout for Sản phẩm" assigned to the Sản phẩm post type.

So if you create a new Sản phẩm post it will automatically be assigned that template. (The reason you see the message about the layout in the post content area you shared in your screenshot is because the template does not output the content, and so that message is to tell you that any content you add will not be displayed.)

Now, when I look at your existing Sản phẩm posts I see that they do not use the template. (When you assign a template to some post type, individual posts can override the template setting, and in your case all of the posts appear to override the setting so as to not use the template.)

When I look at the template itself, I see that it is completely empty, it doesn't output anything, so naturally you would not want to use that template for your Sản phẩm posts.

So I have un-assigned the template from the Sản phẩm post type.

Now when you add a new product the normal editor displays.

#2191079

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Bao,

Are there any updates here based on Nigel's advise?

Please let me know.
Thanks,
Shane

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