Migrated website to new domain and toolset keeps asking me to register

This support ticket is created 5 years, 3 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

Sun	Mon	Tue	Wed	Thu	Fri	Sat
-	7:00 – 14:00	7:00 – 14:00	7:00 – 14:00	7:00 – 14:00	7:00 – 14:00	-
-	15:00 – 16:00	15:00 – 16:00	15:00 – 16:00	15:00 – 16:00	15:00 – 16:00	-

Supporter timezone: Europe/London (GMT+00:00)

Tagged: Types plugin

This topic contains 1 reply, has 2 voices.

Last updated by Nigel 5 years, 3 months ago.

Assisted by: Nigel.

Author

Posts

October 8, 2019 at 9:47 am #1357743

philipH

I am trying to: Use Toolset after migrating my website to snowresort.co.uk .

Link to a page where the issue can be seen: hidden link

I expected to see:

Instead, I got: This message :
Subscription expired. You need to either purchase a new subscription or upgrade if available.Revalidate subscription
If you have already purchased or renewed your subscription and you can still see this message, please revalidate your subscription

Have tried clicking register button ( just reloads page), have tried revalidate subscription button ( again reloads page). I have registered the new domain in my account area for auto updates..

October 8, 2019 at 12:48 pm #1357897

Nigel

Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/London (GMT+00:00)

I visited your site. I note that on the sub-site plugins page the registration buttons are unresponsive.

But on a multisite you should register the plugins at the network level.

See the instructions here: https://toolset.com/faq/how-to-install-and-register-toolset/#registering-toolset-on-a-multisite

I tried that with my own account and registering the site worked. I've de-registered it now, and you should be able to register it with your own account.