[Resolved] Memory leak

[Author]

Posts

[CAWeb]

I am trying to: debug an excessive memory allocation caused by ToolSet. Our PHP log shows:

PHP message: PHP Fatal error: Allowed memory size of 536870912 bytes exhausted (tried to allocate 454656 bytes) in /www/wp-content/plugins/types/vendor/otgs/installer/includes/class-otgs-installer-autoloader.php on line 13"

[Shane]

Hello,

Thank you for getting.

This error seems to be thrown by our Types plugin.

Could you let me know what exactly you were doing when this error occured?

Also please let me know if the issue is still there after disabling all the non-toolset plugins.

Thanks,
Shane

[CAWeb]

Hi Shane,

When we try to edit the Homepage, WP will render this message:
There has been a critical error on your website. Please check your site admin email inbox for instructions.
Learn more about debugging in WordPress.

When the Types plug-in is disabled, the homepage becomes editable again.. We are using Divi, btw.
Everything looks fine again but the custom post types using Toolset will render as shortcodes on the frontend.

[Shane]

Hello,

Would it be possible to provide a copy of the website using the duplicator plugin ?

If so could you go to the link below and follow the instructions in order to provide me with a copy of the website to see if the issue still remains on my end.
https://toolset.com/faq/provide-supporters-copy-site/

Thanks,
Shane

[Shane]

Hello,

I have a copy of the duplicator pro plugin and should be able to use that to clone the multisite.

Would you mind providing me with the admin access instead to create this copy and we can continue assessing the issue from there?

Thanks,
Shane

[Shane]

Hello,

Would you mind sending me a direct link to the page that is giving the issue ?

Thanks,
Shane

[CAWeb]

Hi Shane,
I'm not sure if links would show to the public (sending a private message was not an option) so here are their post IDs: 27913 (Homepage - Replica Test) and 208 (Home).

[Shane]

Hello,

Thank you for the Page names.

I took a look at the Homepage - Replica Test and the homepage and in both instances the pages show up with no errors.

Based on what i'm seeing the site is loading fine unless i'm missing something. Also I did notice that you're not using Types on any of these pages.

Thanks,
Shane

[CAWeb]

Hi Shane,

Were you able to see any oddities on your Duplicator Pro cloned site? The errors have seem to gone away especially the Fatal Error ones as we had initially reported. We updated the Maps/Views/Types plug-ins on that instance as well today but we're trying to find out the root cause.

[Shane]

Hello,

No i'm not able to see any issues at all.

From what I can tell both pages are working completely fine. What you can do is to continue to monitor the site to see if the error comes up again.

However I do suspect that it could be a plugin operating in the background while our Toolset plugin was loading some data which would cause a memory shortage.

Thanks,
Shane

[CAWeb]

Hi Shane,

It seems to be stable for now as we'll continue to monitor it from our side. Thanks for your assistance. If it's all right with you, I'd like to do a little clean up and remove the Duplicator plug-in and access.

[Shane]

Hello,

Yes given that the issue no longer occurs there is nothing else for us to do here.

You can go ahead and clean up the site and then mark this ticket as resolved when you're ready.

Thanks,
Shane

[CAWeb]

The issue will be monitored in the meantime. Thanks for all of your efforts! Much Appreciated.