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[Resolved] Media Upload broken with Toolset Forms activated

This support ticket is created 3 years, 3 months ago. There's a good chance that you are reading advice that it now obsolete.

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This topic contains 5 replies, has 2 voices.

Last updated by Nigel 2 years, 11 months ago.

Assisted by: Nigel.

Author
Posts
#2502345
Bildschirmfoto 2022-11-23 um 19.15.50.png
Bildschirmfoto 2022-11-23 um 19.16.24.png

Hi, and thanks alot for your help!

I am trying to:
Add an image block or replace the image in a "Media & text" block. We deactivated all plugins and reactivated one by one: the "culprit" is Toolset Forms.

Link to a page where the issue can be seen:
Not publicly visible, only in edit mode. We cannot provide you access to the site, so we're hoping you can work with the information provided. Maybe we aren't the only ones experiencing this issue and you might already have an idea.

I expected to see:
Screenshot 2

Instead, I got:
Screenshot 1 and the error message:
Uncaught TypeError: wp.media.mixin is undefined
render hidden link
_attach Backbone
Underscore 2
Backbone 3
set hidden link
createSingle hidden link
Backbone 9
single hidden link
Underscore 3
Backbone 11
add hidden link
onOpen hidden link
onOpen hidden link
Backbone 4
t hidden link
propagate hidden link
open hidden link
t hidden link
openModal hidden link
ha hidden link
B hidden link
He hidden link
He hidden link
je hidden link
Xe hidden link
sa hidden link
Xe hidden link
Xe hidden link
ge hidden link
me hidden link
unstable_runWithPriority hidden link
xn hidden link
ua hidden link
pe hidden link
media-views.min.js:2:33010

#2502655

Nigel
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/London (GMT+00:00)

Hi there

I managed to reproduce this on my own test site after I upgraded WordPress from 6.1 to 6.1.1, but only if Toolset Forms was the only Toolset plugin active.

When other plugins, e.g. Blocks, or Types, or Access were also active then the problem didn't occur.

Possibly you are not seeing the same because your versions of Types and Module Manager are not the current versions.

While I do some more testing with a view to escalating this, try making sure all plugins are up-to-date and check if activating at least one other Toolset plugin (like Blocks) prevents the issue occurring.

#2503837
Bildschirmfoto 2022-11-25 um 13.31.49.png

Hi Nigel,

thanks for your reply. Unfortunately we still have this issue when other plugins are activated. Different combinations of activated/deactivated toolset plugins didn't help either.
All toolset plugins seem to be up to date, please see the attached screenshot.

Best regards
Daniel

#2505241

Nigel
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/London (GMT+00:00)

OK Daniel

Sorry to hear that. Until this is fixed I don't have a solution other than downgrading WordPress (I think it was introduced in WP 6.1.1, so to WP 6.1). You can try the WP Downgrade plugin (https://wordpress.org/plugins/wp-downgrade/).

I'll update again when I have news about a fix.

#2506687

Hi Nigel,

unfortunately a downgrade didn't help, WordPress version 6.0 through 6.0.3 have the same problem. And we can't downgrade to a version 5.X.
Looking forward to the fix 🙂

Thanks
Daniel

#2582263

Nigel
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/London (GMT+00:00)

Hi Daniel

We have today shipped updates to most of our plugins, which includes a fix for this issue, if you could please upgrade.

If the updates do not show up on your plugin installer page (click the registered link beneath the plugin name to go to the custom installer page) click the the Check for Updates button to update the list.

Or you can download the latest versions from your accounts page: https://toolset.com/account/downloads