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[Resolved] media library + views within layouts broken

This support ticket is created 7 years, 5 months ago. There's a good chance that you are reading advice that it now obsolete.

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This topic contains 4 replies, has 2 voices.

Last updated by Avi Levkovich 7 years, 5 months ago.

Assisted by: Nigel.

Author
Posts
#521938
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pageshot of 'Plugins Dr Alon Skaat WordPress' @ 2017-05-02-1035'28.png

hi
i installed a vanilla wpml & toolset on a new site, and i can't add featured images or any media through media library. plus when i want to embed a view in the layouts, it's not responding

backbone is broken

btw, it occurs even in not vanilla sites, since the latest minor version wp upgrade, in my opinion

#521947

when i activate views/layouts, there's no problem
so the trigger is one of them

#521999

Nigel
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/London (GMT+01:00)

Hi Avi

I have a local test site with the same plugins installed and I don't have any such problem.

Can you try clearing your browser cache and see if this affects the problem? (If you are using Chrome, when the browser dev tools are open you can long click on the page refresh button and you will see the option to Empty Cache and Hard Reload.)

Otherwise, can you supply your debug info in your next reply. (https://toolset.com/faq/provide-debug-information-faster-support/)

#522007

not a cache issue...

#522011

hi nigel.
the problem is with this BAD extension

hidden link

not with toolset, but with wordpress core backbone.js
sorry for bothering :/

This ticket is now closed. If you're a Toolset client and need related help, please open a new support ticket.