Skip Navigation

[Resolved] Maps not pinning places and backend issue

This support ticket is created 4 years, 6 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

Sun Mon Tue Wed Thu Fri Sat
- 10:00 – 13:00 10:00 – 13:00 10:00 – 13:00 10:00 – 13:00 10:00 – 13:00 -
- 14:00 – 18:00 14:00 – 18:00 14:00 – 18:00 14:00 – 18:00 14:00 – 18:00 -

Supporter timezone: Asia/Kolkata (GMT+05:30)

This topic contains 2 replies, has 2 voices.

Last updated by Minesh 4 years, 6 months ago.

Assisted by: Minesh.

Author
Posts
#1659099

When someone uses my form to add a business hidden link

the address field has a google lookup and starts to fill the address as i type... This seems to work ok although sometimes the address doesnt display correctly. But my issue is when i try and amend this in the backend. The field i amend is just a text field... if i start typing into the field there is no lookup and i cannot edit the location....

#1659823

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello. Thank you for contacting the Toolset support.

That is really strange. Can you please share access details so that I can check whats going on at backend. Please share problem URL where I can see the map field is not working in backend.

*** Please make a FULL BACKUP of your database and website.***
I would also eventually need to request temporary access (WP-Admin and FTP) to your site. Preferably to a test site where the problem has been replicated if possible in order to be of better help and check if some configurations might need to be changed.

I have set the next reply to private which means only you and I have access to it.

#1669289

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

First of all - I've removed the Google Map API key you registered with Divi theme options at the following theme options page:
=> hidden link

Then, I checked to verify if you have registered the correct Google Map API key at Maps settings page:
=> hidden link
- When I click on "Check API" button, it throws the following error message:

REQUEST_DENIED - This API project is not authorized to use this API.

Please make sure that the API key you created is unrestricted.

In addition to that, Can you please check settings for the Google Map API key you created and ensure that the Maps JavaScript, Places, Geolocation, and Geocode APIs are all enabled with your API key.

Please check the following related ticket:
- https://toolset.com/forums/topic/google-maps-request_denied-this-api-project-is-not-authorized-to-use-this-api-2/#post-1572889

Currently - I've added my test Google Map API key to Maps settings page:
=> => hidden link

I can see on the edit business post, the address field is working as expected:
=> hidden link