[Resolved] Maps missing and marker popup empty after updating the plugin

[Author]

Posts

[suhelaK]

I am trying to:
update the plugin

Link to a page where the issue can be seen:

hidden link
every condo single page (about the neighbourhood section)
hidden link

I expected to see:
the map with markers

Instead, I got:
blank section or when the map loads, the popup in the marker is empty

[Shane]

Hello,

Thank you for getting in touch.

Would you mind allowing me to have admin access to the site so that I can take a deeper look at this one for you ?

I've enabled the private fields for your next response.

Thanks,
Shane

[Shane]

Hello,

How was this map added to the page. It would appear that it was added using the template file?

Would it be possible for you to send me a link to the file that contains the file that has the map code?

Thanks,
Shane

[suhelaK]

Hello Shane,

It was added to a template using shortcodes

single page

                    <?php echo do_shortcode('[wpv-map-render map_id="map-4" map_type_control="off" street_view_control="off map_height="100%" map_type="terrain" marker_icon="'.$marker_img.'" general_zoom="17" single_zoom="17"]');?>
                    <?php echo do_shortcode("[wpv-map-marker map_id='map-4' marker_id='pc123' address='".$address."' marker_title='Click to view developer details']".$developer_logo."[/wpv-map-marker]");?>

archive page

                    echo do_shortcode('[wpv-map-marker map_id="map-11" marker_id="cm'.get_the_ID().'" marker_title="This is a marker" address="'.$address.'"]'.$popup_content.'[/wpv-map-marker]');

[Shane]

Hi Suhela,

Thank you for sharing the code.

What I would recommend doing right now is to check what is being passed into the $developer_logo variable.

If you do a var_dump() on the variable please let me know what is being displayed on the screen. If there is no content in the variable then it is an issue with the content delivery for the marker.

Thanks,
Shane

[suhelaK]

hi Shane,
it should not be the case as it is just an image.

$developer_logo = sprintf('<img src="%s" alt="">', do_shortcode('[types field="developer-logo" size="full" url="true"]'));

[Shane]

Hi Suhela,

This is why I mention doing a var_dump() on the variable because the marker is displaying correctly. Its just the content of the marker not showing up.

So we need to double check what is being passed. Its usually a good practice to work your way up to find where the fault is which means double checking everything so we can recognise if the fault is with the value in the variable or the declaration of the marker.

Thanks,
Shane

[suhelaK]

Hi Shane,

We recently offloaded our images to a cloud storage, and I noticed that the image field on toolset still uses the local link, is there a way to mass update this? I did a var dump as well as echoing out the variable, and it does not display any think as the link it uses is the local storage and not the cloud storage

[suhelaK]

Hi Shane,

this is the reason why the image is not showing up

[Shane]

Hi Suhela,

Unfortunately there isn't a way to set our Toolset Types field to get the image url from the cloud storage location unless all the links for the images are updated in the custom field itself.

So you may need to manually go into each post and update the posts with the new URL's for the cloud server that has the images.

Otherwise its assumed that the file is on your server.

Thanks,
Shane

[suhelaK]

Hi Shane,

I tried to switch the url of the image to the one stored on cloud but the map still not showing up.

also can you check the attached image we found on the console?

[Shane]

Hi Suhela,

I checked your console and saw this message.

It would appear that access to the image is being denied. Also your var_dump is printing out
"hidden link"

Which I assume is the image on the cloud server, however if you manually navigate to the image link you will notice that access is denied, so i suspect this denial of access to the image is the root cause of the issue.

Thanks,
Shane

[suhelaK]

Thank you for the support Shane!

[suhelaK]

Hello Shane,

I changed the developer_logo value to a string to test if it will work without the image but the map is still not showing

[Shane]

Hi Suhela,

Can you resend the credentials for the site ? Also let me know which file contains the code for displaying the map.

I've enabled the private fields once more.

Thanks,
Shane