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[Resolved] Maps don't display when logged in

This support ticket is created 3 years, 4 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

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Supporter timezone: Asia/Kolkata (GMT+05:30)

This topic contains 1 reply, has 2 voices.

Last updated by Minesh 3 years, 4 months ago.

Assisted by: Minesh.

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#2157093
aa-Cap.jpg

This is an odd one. I have two Toolset maps on this site. When I'm logged in to WP admin, the maps don't display, and I see some jQuery errors in the inspector, e.g.

Uncaught TypeError: google.maps is undefined
Uncaught TypeError: self.api is undefined

However, the maps are fine for anyone not logged in, but it still concerns me a little. This started only after I moved the site from staging to production. I guess you'll need to log in to do any useful troubleshooting?

The map should display in the grey area in the attached capture.

Example: hidden link

#2157923

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello. Thank you for contacting the Toolset support.

First of all - After checking to debug the information you shared with us, I found that you are using outdated Toolset plugins. We always recommend running your site with the latest stable release plugin version.

*** Please make a FULL BACKUP of your database and website.***
Could you please update ALL Toolset plugins to it's latest officially released version. You can download the latest plugin release from your accounts page:
=> https://toolset.com/account/downloads/
OR
You can update plugins from the installer page:
=> https://toolset.com/faq/how-to-install-and-register-toolset/#automatic-installation-once-you-have-types-plugin-installed

Do you see it working after you update ALL Toolset plugins?