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[Resolved] Map not displaying on front end

This support ticket is created 6 years, 10 months ago. There's a good chance that you are reading advice that it now obsolete.

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Supporter timezone: America/Jamaica (GMT-05:00)

This topic contains 8 replies, has 2 voices.

Last updated by Shane 6 years, 10 months ago.

Assisted by: Shane.

Author
Posts
#620875

I am trying to display a map for a custom post type, however it isn't showing on page.
got to this thread (https://toolset.com/forums/topic/google-map-not-displaying-on-the-front-end/) while looking for a solution. I went through your troubleshooting steps and determined the theme to be the culprit.

Looking for some recommendations.

#621012

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Dave,

Thank you for contacting our support forum.

Would you mind sending me a link to the page that the map is on so that I can have a look ?

There might be some errors in the console that I can look at.

Thanks,
Shane

#621093

here you go:

hidden link

#621102

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Dave,

So I see there there is an error in the console but to verify that its an issue with theme I would need for you to provide me with a copy of the them where I can test this on a clean installation locally.

Thanks,
Shane

#621330

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Dave,

You are going to need to upload the Theme to Google Drive or Dropbox if you have any of those and then send me a share link so that I can download it.

Have you tried contacting the theme's support as well ?

Thanks,
Shane

#621499

hi Shane,

I've provided the link in my reply #621168.

many thanks,
davelow

#621530

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Dave,

Thanks, I can confirm the issue with the theme as well.

What I would recommend that you do is to contact the theme's support and let them know the issue because the error is coming from the jssocials.min.js file.

Thanks,
Shane

#621627

hi shane,

could you share some insight how you come to that recommendation?
i am awaiting the theme support's findings.

thanks,
dave

#622094

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Screen Shot 2018-03-05 at 8.29.12 AM.png

Hi Dave,

Sure what I did was to view the page that you sent and then check the console of the browser for the errors.

The errors were pointing to the jssocials.min.js file in your theme. See Screenshot

Please let me know if this helps.
Thanks,
Shane