[Resolved] Map doesn't work anymore

[Author]

Posts

[Franck]

Hello,

I don't understand why MAP doesn't work on my website.

On this layout : layout-for-liste-programme
That is used for this page : hidden link

The map doesn't work anymore and that was worked before.

Thanks for your help.

[Minesh]

Hello. Thank you for contacting the Toolset support.

Well - could you please let me know what content (address) you want to display with the map?

[Franck]

Hi,

It is adresse-precise of programme posts

[Franck]

and i have tried to make a new map on page test : hidden link
Here tou can see : hidden link
It doesn't work

[Minesh]

Well - I see there is a javascript error on the browser console that might be the reason that breaks the map.

When I change to default theme 2017 and add a map and map marker to post body and load the page, it works.

I see you are using Toolset starter child theme, I would like to inform that Toolset starter theme is retired and not supported anymore.

Here are some other recommended themes which you should use:
=> https://toolset.com/documentation/recommended-themes/

I think to change one of the recommended themes, the map should start to work. could you please confirm.

[Franck]

Hi,

When you say it works, do you mean with page test ? I have tried to use TWENTY seventeen and use this code :
[wpv-map-render map_id="map-13"][/wpv-map-render]<br />
[wpv-map-marker map_id='map-13' marker_id='marker-19' address='9 Rue de Rivoli, Paris, France'][/wpv-map-marker]

IT Doesn't work. as you can see here : hidden link

For the theme TOOLSET starter, i know, but it is a really big problem form me, i have worked a lot to create few websites with this theme and now i have to change....
Do you think i can change easily ? And which theme is the best when i don't want to use the builder of theme, but just menu and footer.... so like a empty theme.

[Minesh]

Well - it works when I deactivate the Layouts plugin.

This is the file from where the javascript errors showing - looks like a cache file:
hidden link

*** Please make a FULL BACKUP of your database and website.***
What if you try to delete above file, please take a backup first and check if that helps.

I see you did not share FTP access otherwise I would have tried at this end.

For the theme TOOLSET starter, i know, but it is a really big problem form me, i have worked a lot to create few websites with this theme and now i have to change....
=> Its Ok but please note that it will not be supported in future as its already retired since long time. Please check the following doc:
- https://toolset.com/documentation/user-guides/toolset-starter-theme/

Do you think i can change easily ? And which theme is the best when i don't want to use the builder of theme, but just menu and footer.... so like a empty theme.
=> That is why I shared our recommended themes page available all required Docs. Here are some other recommended themes which you should use:
- https://toolset.com/documentation/recommended-themes/

I do not have any suggestion or you may continue with your theme (with known possibilities of issues in future which is not going to supported) but I suggest you should go through it and chose the best theme that suits your requirement.

[Franck]

Hi,
You said me the problem was the theme, but know you said when you desactivate Layout it works. It is not the same and for me when i tried with other theme it doesn't work.

I'll create other ticket to give you FTP.

Is is a problem right because we don't see map anymore 🙁

I hope you could help me.

[Minesh]

Well - I created the following test page to show you that map works:
=> hidden link

In addition to that, I can also confirm that I do not see the JS error which I shared in my previous reply.

[Franck]

My issue is resolved now. Thank you!