Map block: Json error on wp-admin

This support ticket is created 3 years, 11 months ago. There's a good chance that you are reading advice that it now obsolete.

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Supporter timezone: Asia/Kolkata (GMT+05:30)

Tagged: Toolset Maps, Views, Views plugin

This topic contains 3 replies, has 2 voices.

Last updated by Minesh 3 years, 11 months ago.

Assisted by: Minesh.

Author

Posts

December 21, 2020 at 5:37 pm #1882953

Gian Luca

Maps are correctly displaying on the front end, but in wp-admin , in the block editor the map is not displaying and it displays the following error: An error occurred while loading blocks: The response is not a valid JSON response.
What can it be?

December 22, 2020 at 6:50 am #1883403

Minesh

Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello. Thank you for contacting the Toolset support.

I do not see any other users reported such issue. Before I dive in to any troubleshooting, can you please make sure that you are using latest Toolset plugins?

We always recommend running your site with the latest stable release plugin version. Could you please update ALL Toolset plugins to it's latest officially released version. if its not really updated on your install.

*** Please make a FULL BACKUP of your database and website.***
You can download the latest plugin release from your accounts page:
=> https://toolset.com/account/downloads/

If all Toolset plugins are updated, can you please try to add fresh map block and see if that help you to resolve you issue?

Could you please send me debug information that will help us to investigate your issue.
=> https://toolset.com/faq/provide-debug-information-faster-support/

December 22, 2020 at 4:24 pm #1884161

Gian Luca

Yes. I am sure I have updated the plugins to latest version. I added debug info...

December 23, 2020 at 5:51 am #1884663

Minesh

Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

I review the debug information you shared and I found that you are using the outdated Toolset plugins.

- The current version of Toolset Views is 3.4.5
- The current version of Toolset Views is 3.3.5

*** Please make a FULL BACKUP of your database and website.***
You can download the latest plugin release from your accounts page:
=> https://toolset.com/account/downloads/

In addition to that, please also update the WordPress to latest version 5.6.