Lost Password "Get New Password" button does not send email and reloads page

This support ticket is created 5 years, 9 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

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Supporter timezone: America/New_York (GMT-04:00)

Tagged: Toolset Forms, User-registration forms

This topic contains 2 replies, has 2 voices.

Last updated by Christian Cox 5 years, 9 months ago.

Assisted by: Christian Cox.

Author

Posts

April 9, 2019 at 5:53 pm #1228072

susanD-2

I am trying to:
Troubleshoot why my site suddenly stopped sending "Password Reset" emails to clients who click on "Lost Password".

Link to a page where the issue can be seen:
hidden link

I expected to see:
Email sent to user who correctly enters their email address in the Lost Password form.

Instead, I got:
No email sent and Lost Password page just reloads. It does not redirect to the "Success" or "Failure" pages in the shortcode, merely reloads the Lost Password page again.

April 9, 2019 at 6:32 pm #1228103

Christian Cox

May I request login credentials for your wp-admin area? I'll install the Duplicator plugin to create a clone of your site so I can run more tests locally without affecting the live site.

April 9, 2019 at 8:25 pm #1228188

Christian Cox

I just installed the clone on my local environment and deactivated all non-Toolset plugins and activated Twenty Nineteen. The lost-password Form redirected to Test Page Success successfully. On a hunch, I reactivated Profile Builder Pro and Profile Builder - WooCommerce Sync Add-on. The problem returned.

Please go to wp-admin > Profile Builder > Custom Redirects and take a look at the bottom of the screen. You'll see that lost-password has a custom redirect, and that is overriding the functionality of the lost-password form created by Toolset. You'll have to remove that redirect.