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[Resolved] Loading in incorrect image sizes since WP 5.7

This support ticket is created 3 years, 8 months ago. There's a good chance that you are reading advice that it now obsolete.

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This topic contains 2 replies, has 2 voices.

Last updated by matthewL-7 3 years, 8 months ago.

Assisted by: Jamal.

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#1993345

Hi

It seems like its loading in the incorrect image sizes since updating to WP 5.7 I believe.

See a screenshot here of the issue:
hidden link

You can also see this issue on the live site.

Is this a Toolset bug or do I need to change something to fix this?

Really oddly this only happened on the live site, the dev version we installed WP 5.7 on before going on the live site it didn't have this issue.

Thanks

#1993455

Hello and thank you for contacting the Toolset support.

I'll need more details to better assist you with this issue. It is an image block, right? Can you tell me what size would you expect? What configuration of size have you set on the image block?

You are talking about the homepage, right? Can you allow me temporary access to check it further? Your next reply will be private to let you share credentials safely. ** Make a database backup before sharing credentials. **

#1993479

I have literally no idea how this resolved but its fine now.

It wasn't a caching thing as I had cleared the cache.

I _may_ have possibly resaved the page and that might have fixed it.