License key won't activate

This thread is resolved. Here is a description of the problem and solution.

Problem: I cannot register my software. I see an error that the license key is not valid for this URL.

Solution: Verify that the site URL in wp-admin > Settings > General: Wordpress Address (URL) matches the site URL registered with your site key.

This support ticket is created 4 years, 9 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

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Tagged: How to build a site with Toolset

This topic contains 2 replies, has 2 voices.

Last updated by davidL-34 4 years, 9 months ago.

Assisted by: Christian Cox.

Author

Posts

August 13, 2020 at 4:28 pm #1737789

davidL-34

Trying to activate our license. I've tried entering our key via the admin, which tells me "Invalid key for the current site", and by defining the PHP constant, which triggers an admin notice that reads "You are using an invalid site key defined as the constant OTGS_INSTALLER_SITE_KEY_TOOLSET (most likely in wp-config.php). Please remove it or use the correct value in order to be able to register correctly. ".

We've regenerated new keys a couple times now as well.

Let me know if you need a site health report or something.

August 13, 2020 at 8:19 pm #1737927

Christian Cox

Hello, I can see you have a couple of keys registered for URLs with -.test TLDs. There is nothing inherently wrong with that, they should work well - I use the same setup locally. Does your local environment require a port, like hidden link? If so, you should register with the full URL including the port number. In general, the registered URLs should be identical to the URLs shown in wp-admin > Settings > General - WordPress Address (URL).

Other things to check:
- whether your local envirnoment is http or https (your keys are registered to http only)
- whether your local environment is hidden link vs. yoursite.test (your keys are registered without www.)

If you're still having trouble registering let me know and I can ask my account team to take a closer look. Until then, you can always download the Toolset plugins from https://toolset.com/account/downloads and install them manually. Registration gives you access to the automatic installer, but the plugins will continue to function without registration if you install them manually instead.

August 13, 2020 at 11:17 pm #1738079

davidL-34

The step-by-step to the relevant setting was perfect. I'm running these sites on Roots' Bedrock platform, which puts WP core in a sub-directory. So it needed to be `hidden link`, since `wp` is the subdirectory core is installed to.

Also updated my local to use https and re-registered using that instead of http, but that's unrelated. They matched then and match now. In case you peek in there and wonder.