I have an issue with key registration; it seems to be partially accepted. When I search for updates, I don’t see any message (as if the license were active). However, I get an error message when I am in the dashboard (see attached file).
When I check my account with my licenses, it appears there is a problem with site validation (see attached file).
To fix this, I tried adding the license to the wp-config today, but I am not sure if this will resolve the issue.
Can you do something on your end or check the status?
Hello. Thank you for contacting the Toolset support.
I checked with our systems team and there is no blockage from this end.
Can you please share admin access details and let me check what's going wrong.
*** Please make a FULL BACKUP of your database and website.***
I would also eventually need to request temporary access (WP-Admin and FTP) to your site. Preferably to a test site where the problem has been replicated if possible in order to be of better help and check if some configurations might need to be changed.
I have set the next reply to private which means only you and I have access to it.
Your help is greatly appreciated, and I thank you for it.
Unfortunately, when I click on "register" in the WordPress back office, I get an alert telling me that I have already saved the key in the wp-config file.
However, this is not the case.
Is there any action I can take to force it?
Should I place the key in the wp-config file to register the site?
Thank you in advance for your response. Wishing you a good start to the week,
Marco
