License Key is incorrect

This support ticket is created 4 years, 9 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

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Tagged: Types plugin

This topic contains 3 replies, has 2 voices.

Last updated by Jamal 4 years, 9 months ago.

Assisted by: Jamal.

Author

Posts

July 29, 2020 at 12:21 pm #1721689

IoanE5584

Hi,

I am trying to: Add the license key at the site but it says incorrect, we've already added the site in Toolset.

Best,
Paul

July 29, 2020 at 2:02 pm #1721785

Jamal

Hello Paul and thank you for contacting the Toolset support.

I just tried to register a new website and it worked without issues. Maybe that was just a temporary problem from our servers.

So, I logged into your website and wanted to register a key for it, but it does not show the section where to register Toolset, it just shows where to register WPML even if WPML is not installed at all. Which is very weird.

Please, deactivate Toolset, then delete it. It won't affect your custom post types as they are saved in the database. Install Toolset again by downloading it from your download page https://toolset.com/account/downloads/
And try again to register it. If you are still encountering the same issue, I'll need to take a copy of your website for further debugging. Please install the Duplicator plugin and prepare a copy of your website, then share its download link in the next reply. Or allow me to do it.

July 29, 2020 at 3:29 pm #1721887

IoanE5584

Hi Jamal,

We're still having the same issue.

We tried to add a duplicator plugin but the site has large files that the free version can't handle. Can you do this for us? Thanks!

July 30, 2020 at 9:56 am #1722713

Jamal

Thank you! I took a copy of your website and worked on it locally.
It turned out, that the issue was on our servers yesterday, and all we had to do to overcome it is forcing the check-update from the WordPress update page.
Now, the issue is fixed and I was able to register a key for the site. Check this screenshot hidden link
I removed my key from toolset.com to let you register another key from your side.