license key - Toolset

This support ticket is created 4 years ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

Sun	Mon	Tue	Wed	Thu	Fri	Sat
-	9:00 – 12:00	9:00 – 12:00	9:00 – 12:00	9:00 – 12:00	9:00 – 12:00	-
-	13:00 – 18:00	13:00 – 18:00	13:00 – 18:00	14:00 – 18:00	13:00 – 18:00	-

Supporter timezone: America/Jamaica (GMT-05:00)

This topic contains 4 replies, has 3 voices.

Last updated by Shane 4 years ago.

Assisted by: Shane.

Author

Posts

August 17, 2021 at 5:09 am #2144297

Hello, I have a subscription which expires in 2022-21-07 When I enter the key, why is it refused? awaiting your return greetings burger jc

August 17, 2021 at 9:06 am #2144505

Nigel

Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/London (GMT+01:00)

Can you delete the site key and try again?

Start on your website and from the custom installer page for Toolset follow the link to register the site and get a site key.

That will ensure that the URL registered is an exact match for the actual site.

If that doesn't help, let us know and we'll have someone from the accounts team look into it.

August 17, 2021 at 9:37 am #2144531

Hello thank you for your feedback, I re-installed the plugin and now I get this message do you have any idea ??? Burger jc

August 17, 2021 at 9:42 am #2144543

I send you an account for entry in my wdp for my repairers 🙂 Go see in extension and you will see the message

August 17, 2021 at 2:52 pm #2144787

Shane

Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Jean,

Thank you for the patience, the message you were getting should now be resolved.

Can you log in and confirm on your end?

Thanks,
Shane