Cannot register the site. I see a message "Remember to remove Toolset from this website."

This thread is resolved. Here is a description of the problem and solution.

Problem: I would like to register my Toolset plugins using new account information, but I see the following message instead of the usual registration panel:
Remember to remove Toolset from this website.
This site is using Toolset plugin, which is not paid for. After receiving a refund, you should remove this plugin from your sites. Using unregistered plugins means that you are not receiving stability and security updates and will ultimately lead to problems running the site. Bought again?
> Check my order status.
> Extend Subscription.

Solution:
Add your new site key to your wp-config.php file using the following syntax, to programmatically register the plugins:

define('OTGS_INSTALLER_SITE_KEY_TOOLSET', 'ABCDEFGHIJKL');

Replace ABCDEFGHIJKL with the actual registration key generated for this site in @https://toolset.com/account/sites

Relevant Documentation:
https://toolset.com/faq/how-to-install-and-register-toolset/#automatic-toolset-registration-using-php

This support ticket is created 3 years, 5 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

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Supporter timezone: America/New_York (GMT-04:00)

Tagged: How to build a site with Toolset

This topic contains 6 replies, has 2 voices.

Last updated by Christian Cox 3 years, 5 months ago.

Assisted by: Christian Cox.

Author

Posts

August 31, 2021 at 7:05 pm #2156421

esztanygaleria-srlE

We have a big ugly message that says that we are using Toolset plugin, which is not paid for. I want to remove the message and I want to connect toolset but it seems that there is no place to do that.
hidden link

Before it was connected to another account, but now we bought a new licence and we would like to enter the licence key... where and how we can do that?

Thank you,
Robert

August 31, 2021 at 7:22 pm #2156427

Christian Cox

Hello, if you click "Check my order status", does the system give you any other options for re-registering? If not, you can try temporarily deactivating and deleting Toolset Types from Plugins > Installed Plugins. Download a fresh copy of Types from https://toolset.com/account/downloads and reinstall it from Plugins > Add new > Upload plugin.

If you are still unable to register, let me know and I can take a closer look in wp-admin to see what can be done.

September 1, 2021 at 1:56 pm #2157125

esztanygaleria-srlE

I did everything you have suggested and nothing works. Maybe you have to take a closer look in wp-admin.

September 1, 2021 at 8:22 pm #2157651

Christian Cox

Yes, I'll take a look if you provide login credentials in the private reply fields here.

September 2, 2021 at 3:56 pm #2158555

Christian Cox

Okay let's try adding your new registration key via the wp-config.php file to see if that overrides the system. Please add the following line to your wp-config.php file just before "That's all, stop edting! Happy blogging.":

define('OTGS_INSTALLER_SITE_KEY_TOOLSET', 'ABCDEFGHIJKL');

Replace ABCDEFGHIJKL with the actual registration key you generated at https://toolset.com/account/sites, then save the wp-config.php file and upload it back to your server.

September 2, 2021 at 6:06 pm #2158601

esztanygaleria-srlE

Done! Thank you! My issue is resolved now.

September 2, 2021 at 7:44 pm #2158739

Christian Cox

Okay great, thanks for the update. I've asked my team leader to continue investigating this because it seems like the issue should be resolvable from wp-admin without the wp-config.php workaround.