[Resolved] Licence issue

[Author]

Posts

[ferruccioR]

hello, I can not link to my license on Robbiani.com. If I try to link with the license code I found on toolset.com it says that it's not correct. Or it can not reach Toolset server. how can I solve that? it seems I can not even update the plugin without linking the right license. Thanks

[Minesh]

Hello. Thank you for contacting the Toolset support.

First of all, based on the debug information you shared I find that you are using the outdated Toolset plugins. We always recommend running your site with the latest stable release plugin version.

*** Please make a FULL BACKUP of your database and website.***

Could you please update ALL Toolset plugins to it's latest officially released version. You can download the latest plugin release from your accounts page:
=> https://toolset.com/account/downloads/

Once you download the latest Toolset Types plugin, install and activate the Toolset Types plugin then click on the "Regiser" link given with the Types plugin on plugins page and then try to follow the steps given with the following Doc:
- https://toolset.com/faq/how-to-install-and-register-toolset/#automatic-installation-once-you-have-otgs-installer-plugin-installed

[ferruccioR]

Hello, thank. I will not lose the view, and everything is already set in the old plugin?

[Minesh]

You will not loose any content. However - to be on safer side:

*** Please make a FULL BACKUP of your database and website.***

So, in any worst case, you will have a backup to restore.

[ferruccioR]

Should I delete the current plugin, then upload the new one?

[Minesh]

Yes - you can delete the current plugins and download the Toolset Types plugin and then updload and activate the Toolset Types plugin and then try to register the Toolset and then once you register Toolset plugins, you can latest install other Toolset plugins using installer.