[Resolved] Layouts not exporting to production site

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[harryT]

I am trying to: export a Genesis-themed Layout created in MAMP to a production site

I visited this URL: /admin.php?page=dd_layouts_edit&layout_id=739&action=edit

I expected to see: my layout page I'd created in a local site

Instead, I got: the blue barber pole indicating loading, but no more than that.

I created a new Layout using the Genesis theme (child theme created for my site) in MAMP. I finished it, then imported it to my production site. Some elements were broken, so I went to check the Layouts on the production site. I got a hang on all three (one parent, two child) Layouts that I had imported (attached image).

I tried trashing all three layouts, deactivating/reactivating Layouts, the Layouts Genesis plugin and all other non WP-Types plugins, deactivating/deleting/reactivating Layouts , creating the Layouts from scratch, and reimporting the Layouts from the local site - no joy.

This was a minor test, designed to see if the option to create in Layouts and export to a production site works. I have a major redesign (for another site) that I'd like to use Layouts for, but not if this is going to be an issue. I don't have the time to do that much work and then have the upload crash.

I will send you FTP info once you open up the case. In the meantime, I've gone back to my old theme, which still works.

[Ross Fisher]

Thank you for contacting Toolset support, I'd be delighted to assist!

I am currently working to duplicate this on my local install. I will report back my findings soon!

[Ross Fisher]

To best troubleshoot the issue, please make a snapshot of your site using the Duplicator plugin: https://wordpress.org/plugins/duplicator/. Once the snapshot is complete, either upload the snapshot ZIP file and the installer.php file to a file sharing service such as Dropbox (and share the link in your reply) or right click the Duplicator links in your wp-admin and paste in your reply.

I will enable the next reply to be private so only you and I have access to it!

[harryT]

Looking for that private link ...

[Ross Fisher]

Sorry about that, for whatever reason the private field didn't activate. I hope you enjoyed your weekend and Holiday Monday if you are in the US!

I have activated the private field, please let me know if you don't see it.

[Ross Fisher]

Thank you for the Duplicator snapshot! Genesis theme integration is new and your debugging input is greatly appreciated to help us cover all use cases.

I have submitted the site snapshot to our developers for replication. We will be in touch soon!

[Ross Fisher]

Thank you for your patience!

Our developers have submitted patches to our code repository with a resolution. There was some issues regarding dependencies which caused the export/import to fail with Genesis. All should be resolved now.

This will go live in Layouts version 1.4.5. Please keep updated with our new releases at https://toolset.com/account/downloads/

[harryT]

Great. Still waiting on that 1.4.5 release.

[Ross Fisher]

It should be out this week!

I'll keep your ticket open for now, please don't reply unless you have an update else I'll have to keep replying or close the ticket 🙂

[harryT]

STILL waiting on that 1.4.5 release. However, your system is sending me e-mails wondering if the ticket should be closed. If the issue is still happening when 1.4.5 is released, I'll open another ticket.