[Waiting for user confirmation] Layout not working as per live website and Toolset Layout give me error on backe

[Author]

Posts

[amelH]

I am trying to:

Link to a page where the issue can be seen:
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I expected to see:
Layout not working as per live website and Toolset Layout give me error on backend
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Instead, I got:

[Minesh]

Hello. Thank you for contacting the Toolset support.

First of all - Toolse Layouts plugin is in maintanance mode and we are not going to add any new features to it, only bug fixes and even if bug is found there could be a possible low priority.

Maybe this is a right time for you to switch to content template rather then using Layouts. You can use any of the Toolset compatible theme:
- https://toolset.com/documentation/recommended-themes/

Howver - if you still commited to use Layouts - there is no harm in that. I see you are using number of third-party plugin In order to minimize the cause of the issue.

Could you please try to resolve your issue by deactivating all third-party plugins as well as the default theme to check for any possible conflicts with any of the plugins or themes?
- Do you see any difference when only Toolset plugins active or with default theme twentytwenty?

[amelH]

I have deactivated all plugins and the theme, but the issue still appears. Could you please tell me why this issue is occurring?

[Minesh]

I'm not sure yet what is the cause and what is stops layout edit page functioning.

what if you try to downgrade the WordPress version?
- Do you see it working? if no:

I will require duplicator copy of your site in order to investigate this issue further.

More info:
- https://toolset.com/faq/provide-supporters-copy-site/

[amelH]

plugin low version is working well. Can you please check why latest version is not working

[Christopher Amirian]

Hi,

Thanks. May I know which version of the plugin works? And also I wonder if we are allowed to copy the website to our server by installing the Cloudways Migrator plugin for further investigation?

I should agree with my colleague Minesh, that the layouts plugin is in a maintenance mode and we strongly suggest that you switch to Content template and views.

Thanks.

[amelH]

Toolset Layouts 2.6.10 working with WordPress 5.7.14

Toolset Layouts 2.6.10 not working with WordPress 6.8+
Toolset Layouts 2.6.17 not working with WordPress 6.8+

I got backend error. You can see my screenshot October 16

[Christopher Amirian]

Hi,

I created a new WordPress installation 6.8+ and Toolset and Toolset layout latest version. You can login here:

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I tried a layout and it seems to be working ok:

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But would you please check and maybe I miss something?

Just to make sure we are on the same page, even if you manage to replicate the issue on the installation and I report this, it might have a low priority for the development team as this plugin is in a sunset/maintenance mode.

Thanks.

[amelH]

But I have activated all plugin and theme but still display issue with updated all toolset plugins and wordpress version.

[amelH]

Hello Support Team,

I am currently using Toolset Layouts version 2.6.17, and all other Toolset plugins are up to date. However, I’m experiencing an issue — Toolset elements are not opening in the backend.

You can check this issue here:
🔗 hidden link

Troubleshooting steps I have already tried:

Deactivated all other plugins and kept only Toolset plugins active.
Switched to a basic WordPress theme (default theme) and checked again.

Unfortunately, the issue persists. Please advise how I can resolve this.

Thanks

[Christopher Amirian]

Hi,

Would you please test if the issue happens if you add a new layout? I want to know if this is happening on all the layouts that are added newly or it is only happening on a layout that is created in older versions.

Also, I'd appreciate it if you could give me the URL/User/Pass of your WordPress dashboard after you make sure that you have a backup of your website.
It is absolutely important that you give us a guarantee that you have a backup so if something happens you will have a point of restore.

Make sure you set the next reply as private.

If it is only happening on an older layout please give us the name of the layout.

Thanks.

[Christopher Amirian]

Hi,

Thank you for the login information. In the staging website I went to Toolset > Settings and enabled the Legacy mode to show the views.

There I found out that the layout row which you used is not linked to the view.

If you check now you can see that the row shows the view now and you can set the posts as you like.

Alternatively you can go to Toolset >Views and find which view was used and add the view as a row in the layout.

To enable the legacy views:

- Go to "Toolset > Settings > General".
- Find the "Editing experience" section.
- Check the "Show both the legacy and Blocks interface and let me choose which to use for each item I build" checkbox.
- Reload the browser page.
- Go to the newly added "Toolset > Views" menu.
- There you will be able to edit the views.

For more information:
https://toolset.com/course-lesson/enabling-legacy-version-of-toolset-views/

[amelH]

No, I think you didn’t fully understand my issue.
Please compare the live and staging URLs below and review the differences in the screenshots:

🔹 Live URLs:
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🔹 Staging URLs:
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You’ll notice that the layouts and displays are not the same.

[Minesh]

On this URL:
- hidden link

I see the message "A WordPress Archive page should be used to display this layout.".

When I edit the layout in backend:
- hidden link

I see you are using the layout's archive cell. You can add the archive cell on WordPress archives not on the layout that displays single post.

Can you remove that archive cell. If you want to display some post lists then you can create a view and use the layouts view cell.

[amelH]

However, could you please explain why this issue appeared after the Toolset plugin update? and I need to one by one all layout need to change?