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[Resolved] Layout not updated on fronted

This support ticket is created 6 years, 8 months ago. There's a good chance that you are reading advice that it now obsolete.

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Supporter timezone: America/Jamaica (GMT-05:00)

This topic contains 7 replies, has 2 voices.

Last updated by Shane 6 years, 7 months ago.

Assisted by: Shane.

Author
Posts
#629156
old.png
new.png

I am trying to: Use layout with home page. I created it, used it, but now, it is not updating on frontend when i update text or something inside the layout.

Link to a page where the issue can be seen: hidden link

I expected to see: Updated text in visual editor in layout (screenshot new)

Instead, I got: Old version. (screenshot old)

#629268

hidden link a changed the page url here.

#629300

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Martin,

Thank you for contacting our support forum.

I suspect that is issue might be related to caching.

If there is any caching on the website could you temporarily disable the cache and let me know if the issue still remains.

Thanks,
Shane

#629343

There is no caching plugin.

#629388

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Martin,

Would you mind providing me with admin access to the site so that I can have a look at this for you ?

The private fields have been enabled.

Thanks,
Shane

#629719

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Martin,

I can see the issue happening on my end as well.

Is there a CDN used here ? Also if your server or hosting provider caches the website then this can also occur.

Finally I would like for you to temporarily disable all the non-toolset plugins and try again just to ensure the issue isn't being caused by a plugin conflict.

Thanks,
Shane

#630909

hello, there is no CDN and I alreadyy tried to disable non toolset plugins. So I will contact the hosting provider. We have leasted our virtual server, so maybe there is some kind of caching. But after apache restart, the issue remains still here.

#631025

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Martin,

I would like to test this further for you.

Would you mind if I took a duplicator package from the website for further testing locally?

Please let me know.
Thanks,
Shane