Layout doesn't save

This support ticket is created 5 years, 7 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

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Supporter timezone: America/Jamaica (GMT-05:00)

Tagged: Layouts plugin

This topic contains 5 replies, has 2 voices.

Last updated by Shane 5 years, 7 months ago.

Assisted by: Shane.

Author

Posts

June 14, 2019 at 1:47 pm #1269305

timM-9

Hi!

I've been using Toolset for two years now, and I really like it. But there is one bug that really drives me crazy. Layouts I create for custom post types just don't save. The grey wheel keeps spinning and nothing happens. This happens on *every* website with different plugins and setups and on *all* the layouts the problem shows at some point. The only solution is to create a copy of the layout and assign it again.

I can't imagine i'm the only one having this issue, hope there will be a fix for this since it's pretty annoying not being able to save after making changes on a layout.

Thanks!

June 14, 2019 at 1:59 pm #1269317

timM-9

Oh, and the error that eventually shows is always: "An error occurred during the ajax request, make sure the data you sent is in json format."

June 14, 2019 at 2:57 pm #1269365

Shane

Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Tim,

Thank you for contacting our support forum.

It seems that this might be caused by a plugin conflict.

Could you temporarily disable all the non-toolset plugins and trying again ?

Once you've done this please let me know the results.

Thanks,
Shane

June 15, 2019 at 11:59 am #1269813

timM-9

Hi Shane,

Thanks for your reply.

I knew you were gonna suggest disabling all the other plugins. But maybe it's a better idea to make the Toolset layout saving more compatible with other plugins? Because the issue exists on 20+ sites with a lot of different combinations of plugins i'm thinking this is more a Toolset error. Plus saving something to the database is such a essential feature it should always work with every possible plugin enabled. Or am I wrong on this? 😉

Thanks,
Tim

June 15, 2019 at 12:19 pm #1269819

timM-9

Hi Shane,

A suggestion: making saving layouts the same as saving a view. It's quick, doesn't require reloading the page and it always works. 🙂

June 17, 2019 at 2:28 pm #1270693

Shane

Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Tim,

You are correct in saying that it should work.

The issue is that our Layouts plugin saves using AJAX, now if some plugin breaks that AJAX interaction then its going to cause issues.

I know that with Caching plugins this can occur.

Is it that after you've disabled the non-toolset plugins you are able to save or does the issue still remain.

Please let me know and we can go from there.

Thanks,
Shane