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[Resolved] Latest types is crashing Oxygen builder website

This thread is resolved. Here is a description of the problem and solution.

Problem:

The issue here is that the user is experiencing an error 500 after updating to the latest version of Types when Oxygen builder is installed.

Solution:

This is actually caused by a conflict with the checkboxes in Types. So if you have any checkbox fields this issue will occur.

This was actually fixed in an Oxygen builder update and I would recommend updating to the latest version of the oxygen builder.

This support ticket is created 6 years ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

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Supporter timezone: America/Jamaica (GMT-05:00)

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This topic contains 10 replies, has 2 voices.

Last updated by alanS3341 6 years ago.

Assisted by: Shane.

Author
Posts
#1158749

I am trying to: update Types

Link to a page where the issue can be seen:

I expected to see: My site

Instead, I got: a 500 error

#1158766

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Alan,

I'll enable the private fields for you to provide the duplicator.

Thanks,
Shane

#1158771

You can use this, is a duplicate of the site...

#1158781

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Alan,

Could you provide FTP access as well ?

This way I can check the error logs.

Thanks,
Shane

#1158787

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Alan,

NO luck with the ftp,

Could you disable the Types plugin so that I can gain access to the backend again ?

Thanks,
Shane

#1158869

hidden link

hidden link

#1158881

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Alan,

Thanks.

It seems that the issue is being caused by this here.
PHP Fatal error: Uncaught Error: Call to undefined function wpcf_translate()

I'll investigate further and provide an update.

Thanks,
Shane

#1158884

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Alan,

I'm escalating this to our 2nd tier supporters for further debugging.

Thanks,
Shane

#1160733

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Alan,

SO the issue seems be caused by checkboxes in Types on the newest version.

You can follow the link below for updates as an errata was posted with any new information on this issue.
https://toolset.com/errata/types-throws-a-fatal-error-if-checkboxes-are-existing-and-oxygen-is-activated/

Thanks,
Shane

#1161566

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Alan,

It seems that this issue will be fixed by the oxygen team so I would recommend waiting on an update from their side.

Thanks,
Shane

#1161584

My issue is resolved now. Thank you! Thanks Shane I really appreciate the help...