[Resolved] Last Views Update broke WP Admin

[Author]

Posts

[Adrian]

The backend of my website shows the error:
"ncaught ReferenceError: Toolset is not defined
at ToolsetCommon.UserEditor.VisualComposerEditor.self.init (backend_editor.js:62)
at new ToolsetCommon.UserEditor.VisualComposerEditor (backend_editor.js:67)
at HTMLDocument.<anonymous> (backend_editor.js:72)
at i (load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,jquery-ui-draggable,utils,jquery-ui-sortable,jquery-u&load[]=i-droppable,wp-ajax-response,jquery-color,wp-lists,postbox,nav-menu,plupload&ver=4.8.2:2)
at Object.fireWith [as resolveWith] (load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,jquery-ui-draggable,utils,jquery-ui-sortable,jquery-u&load[]=i-droppable,wp-ajax-response,jquery-color,wp-lists,postbox,nav-menu,plupload&ver=4.8.2:2)
at Function.ready (load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,jquery-ui-draggable,utils,jquery-ui-sortable,jquery-u&load[]=i-droppable,wp-ajax-response,jquery-color,wp-lists,postbox,nav-menu,plupload&ver=4.8.2:2)
at HTMLDocument.K (load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,jquery-ui-draggable,utils,jquery-ui-sortable,jquery-u&load[]=i-droppable,wp-ajax-response,jquery-color,wp-lists,postbox,nav-menu,plupload&ver=4.8.2:2)"

In the wp-admin side.
I am unable to edit the site menus as a result of this error.

The error appeared after I updated Access and Views. Only views is active on the affected website.

[Nigel]

Hi Adrian

Errors such as this typically occur because of a conflict between a Toolset plugin and another plugin or the theme.

The first step to isolate any such conflict is to disable non-Toolset plugins or to switch to a standard theme such as twentyseventeen and see if the problem disappears. If so it is a simple process of elimination to see which plugin, for example, conflicts.

If you have a copy of the site on a dev server could you please try these steps and let me know what you find. If you only have the live site where you cannot run such tests I can run the tests for you on a locally copy of your site. See this page for details on how to provide a copy using the Duplicator plugin: https://toolset.com/faq/provide-supporters-copy-site/.

Let me know how you get on and if needs be I can set your following reply as private to share a link to a copy of your site or access details with me.

[Adrian]

Well the conflict spontaneously started only after updating views. no such errors before the update. This means that WP-Views is the issue here.

I had to roll back both Views and Access in order to resolve the issue (latest version of Access with the rolled back version of views together were causing a 500 error on both front and back end of the site.

I think something went wrong with the latest update...

[Minesh]

Hello Adrian,

Nigel is on vacation. This is Minesh here and I'll take care of this ticket and try to help you further. Hope this is OK.

Well - could you please make sure that you updated first views plugin and then access - could you confirm you followed this order and does this help to resolve your issue?

*** Please make a FULL BACKUP of your database and website.***
If not - would you mind to update ALL Toolset plugins manually using plugin's page by downloading Toolset plugins from your
account's download page:
=> https://toolset.com/account/downloads/

If your issue still persist - we need your site copy to debug this issue further:
=> https://toolset.com/faq/provide-supporters-copy-site/

I have set the next reply to private which means only you and I have access to it.