key not working

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This topic contains 1 reply, has 2 voices.

Last updated by Mateus Getulio 1 year, 6 months ago.

Assisted by: Mateus Getulio.

Author

Posts

July 30, 2024 at 3:56 pm #2710638

hilayA

Site key is not working error in wordpress - unable to register site key not matching

July 31, 2024 at 1:54 pm #2710769

Mateus Getulio

Supporter

Languages: English (English )

Timezone: America/Sao_Paulo (GMT-03:00)

Hey there,

Thank you for contacting us.

There were instances in the past where this issue was resolved by recreating the license and registering Toolset again. Can you please follow these steps to try to fix the issue?

- Go to https://toolset.com/account/ and remove the key for your site
- Click on 'Add new site' and add your site again and save the new generated key(when adding it again, please make sure to add it exactly as it is registered within the site's DB, eg: with or without https, with or without WWW)
- Go to Plugins > Add New
- Click on "Commercial"
- Click on "Register Toolset" and try to register Toolset again with the new generated key

Can you please check if it is going to fix the issue?

Thank you,
Mateus

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