[Resolved] Key not being validated on staging site

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[bonnieB]

I am trying to: Update Types plugin on a staging site

I expected to see: A successful response

Instead, I got: The icon just keeps spinning and spinning

[bonnieB]

I tried using the instructions here:
https://toolset.com/faq/how-to-install-and-register-toolset/#automatic-toolset-registration-using-php

to add the code to wp-config, but it didn't work. It said "You are using an invalid site key defined as the constant OTGS_INSTALLER_SITE_KEY_TOOLSET (most likely in wp-config.php). Please remove it or use the correct value in order to be able to register correctly."

(I tried all 3 codes related to this phillycolleges.org domain in the sites listing.)

I'm reading more -- I don't actually need automatic updates for this staging site. Is there a way to update it manually? I have the most current .zip files.

[bonnieB]

I tried deactivating all plugins and just activating Types (in case it was similar to what I saw here: https://toolset.com/forums/topic/want-ot-use-license-key-on-staging-and-live-site/) but that didn't help -- it's still just spinning and spinning when I enter the key for hidden link.

NOTE: I'm on a staging subdomain and it's https:// -- does that matter? (Just in case it matters, I just registered a new site in my Sites area and used that key -- it didn't help. Still just spinning and spinning.)

[Shane]

Hi Bonnie,

Thank you for getting in touch.

I suspect that this is due to the curl issue we currently have with our API. A report has been made on this so our systems team should be working to resolve it.

"I'm reading more -- I don't actually need automatic updates for this staging site. Is there a way to update it manually? I have the most current .zip files."

You can do this by just using ftp to upload the folders of the plugins to the wp-content/plugins folder replacing the previous folders there.

Here is a video that should be able to guide you through this.
hidden link

Thanks,
Shane