[Resolved] Key Is Not Sticking

[Author]

Posts

[joseD-8]

When I enter the key it doesn't stick. When I refresh the page, I have to enter again and it happens over and over.

See video here: hidden link

[Minesh]

Hello. Thank you for contacting the Toolset support.

That is really strange. Can you please share admin access details and let me see whats going wrong with your setup.

*** Please make a FULL BACKUP of your database and website.***
I would also eventually need to request temporary access (WP-Admin and FTP) to your site. Preferably to a test site where the problem has been replicated if possible in order to be of better help and check if some configurations might need to be changed.

I have set the next reply to private which means only you and I have access to it.

[Minesh]

I see you are using really outdated Toolset Types plugins version.

The current Toolset Types plugin version is: 3.4.15
=> https://toolset.com/download/toolset-types/#changelog

*** Please make a FULL BACKUP of your database and website.***
Could you please update ALL Toolset plugins to it's latest officially released version. You can download the latest plugin release from your accounts page:
=> https://toolset.com/account/downloads/

You should take full backup of your database first and then:
- Deactivate and Delete Toolset Types plugin from Plugins page
- Download the latest Types plugin from Downloads page: https://toolset.com/download/toolset-types/#changelog
- Install and activate the Toolset Types plugin from Plugins page
- Then try to register the site key again

[joseD-8]

I will follow your latest instructions and report back. Hopefully will be done within 48 hours.

[Minesh]

Ok fine.