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[Escalated to 2nd Tier] Jetpack Contact Form does send submitted data, but does not show feedback.

This support ticket is created 2 years, 8 months ago. There's a good chance that you are reading advice that it now obsolete.

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Supporter timezone: Asia/Kolkata (GMT+05:30)

This topic contains 3 replies, has 2 voices.

Last updated by Minesh 2 years, 8 months ago.

Assisted by: Minesh.

Author
Posts
#2466361
Captura de Pantalla 2022-09-28 a la(s) 1.35.11.png
Captura de Pantalla 2022-09-28 a la(s) 1.35.05.png
Captura de Pantalla 2022-09-28 a la(s) 1.35.01.png
Captura de Pantalla 2022-09-28 a la(s) 1.21.40.png

I am trying to: Submit a contact form from every single page with Jetpack Contact Form based on Toolset Content Template.

Link to a page where the issue can be seen: Attached, it is under dev yet.

I expected to see: Any kind of feedback (see attachment options).

Instead, I got: Just a reloaded page and a clean form (submission is sent).

#2466589

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello. Thank you for contacting the Toolset support.

I'm not sure when you say when you submit the form it does send submitted data but does not show feedback.

Here is a sandbox site, you can auto-login to it using the following link:
- hidden link

Can you please setup a test case for me and send me details how can I see the issue?

#2466645
Captura de Pantalla 2022-09-28 a la(s) 8.48.16.png

Minesh, thanks for your assistance. I have setup the case in the Student content template.

Look at the student page, you can see now a Jetpack Contact Form which submission is done, but never shows feedback message (showing the thank note, for example). This is happening within a Toolset Content Template, where form is loaded. Attached is the evidence of the submitted data.

#2470431

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Thank you and I can confirm I can see the issue on the sandbox site I shared.

I've escalated the issue to our next level support for further investigation. Please hold on further updates.