[Resolved] It says can't connect even after imputing the key

[Author]

Posts

[scottS-8]

Trying to reconnect to toolset but the kept on giving an error that cant connect. Can you tell me what happened or what we did wrong?

[Shane]

Hi Scott,

Thank you for getting in touch.

Based on the screenshots it would appear that your site key isn't matching.
This error generally occurs when you've migrated your site and the url changes and your Toolset plugins can no longer validate with our servers.

To check if your plugins are able to validate correctly you will need to go to Toolset -> Dashboard, then click on help in the top right hand corner. Select the Toolset Debug tab then click "Toolset Debug Information and Troubleshooting"

From there you will be taken to the Toolset Debug information. Scroll down on the page until you see the link for "Installer Support". Click this link.

You should now be able to see your site validation information. If you're see "Toolset site key not matching for hidden link" then you will need to regenerate your site as the URL may have changed and your key isn't validating for the current URL.

The best way to generate the site key is by following the instructions in the link below.
https://toolset.com/faq/how-to-install-and-register-toolset/#automatic-installation-once-you-have-types-plugin-installed

Paying close attention to step 3.

Once you've done this go to Dashboard and click Check Again and the warning notice should no longer appear.

Thanks,
Shane

[scottS-8]

Has someone looked into this?

[Shane]

Hi Scott,

Did you receive my response posted above?

If not please click the link below to be taken directly to it.

https://toolset.com/forums/topic/it-says-cant-connect-even-after-imputing-the-key/#post-2275533

Thanks,
Shane