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[Resolved] Issues updating the plugin

This support ticket is created 4 years, 4 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

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This topic contains 3 replies, has 3 voices.

Last updated by Jamal 4 years, 3 months ago.

Assisted by: Jamal.

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#1826419
Screen Shot 2020-10-26 at 12.57.49 PM.png
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Screen Shot 2020-10-26 at 11.59.35 AM.png

Currently having issues updating the toolset plugins. Screenshots attached of errors codes. At one point the update did go through but it deleted all of the toolset properties and the Michigan Properties and Minnesota Properties was no longer an option on the wordpress dashboard sidebar.

#1827007

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello. Thank you for contacting the Toolset support.

Do you mean that you try to update the Toolset plugins but it does not updated successfully and the post types Michigan Properties and Minnesota Properties you created using Types plugin was not visible in left admin menu bar after the update?

If this is true - based on screenshot it looks like the plugins did not updated successfully.

I can give a try but before I try to update the plugins on your install, can you please make sure you took backup of your database and website.
*** Please make a FULL BACKUP of your database and website.***

#1832281

Hi,

Yes the website is backed-up!

#1833063

Minesh is on vacation this week, if you don't mind, I'll continue with you on this ticket.

I logged into your website and found all plugins updated. I assume that you were able to update after the first trials, right?

I have also checked the site registration and everything seems ok.

Please, let us know if you still need assistance with this issue.