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[Resolved] Issue with updating to Types Version 3.3.9

This support ticket is created 4 years, 10 months ago. There's a good chance that you are reading advice that it now obsolete.

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Last updated by Nigel 4 years, 10 months ago.

Assisted by: Nigel.

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#1468155

I am trying to: Updated the Types plugin

I expected to see: the site working normally

Instead, I got: This plugin failed to load properly and is paused during recovery mode.

An error of type E_COMPILE_ERROR was caused in line 41 of the file /var/www/wp-content/plugins/types/application/bootstrap.php. Error message: require_once(): Failed opening required '/var/www/wp-content/plugins/types/vendor/otgs/ui/loader.php' (include_path='.:/opt/remi/php73/root/usr/share/pear:/opt/remi/php73/root/usr/share/php:/usr/share/pear:/usr/share/php')

#1469129

Nigel
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/London (GMT+00:00)

You had the previous version of Types installed which worked correctly, and upon updating to Types 3.3.9 you received the above error?

Can I ask you to try re-installing manually?

Download the current zip file for Types from toolset.com/account/downloads.

Go to your plugins page and delete the currently installed version of Types.

From the Add new plugins page upload the zip file you just downloaded and try to activate.

Does that succeed?

If not I may need to get a copy of your site, but please try that first.