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[Resolved] Issue with fiends on Product Template

This support ticket is created 5 years, 5 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

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This topic contains 1 reply, has 2 voices.

Last updated by Shane 5 years, 5 months ago.

Assisted by: Shane.

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#1294051
Toolset2.jpg
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I am trying to: My website uses a multivendor marketplace plugin so that Users can upload products.

I created a single Product Template using Toolset, included in the template were extra fields called Product Extra.

Link to a page where the issue can be seen: This is on the back end. See attached back end screenshots from the User's back end where the Product Extra cannot be edited and screenshot from the platform admin back end where the fields can be edited.

I expected to see: The User being able to edit the Product extra field.

Instead, I got: Only the platform can edit the product field. This is strange because this feature was working before and stopped working. It seems to only been affecting the Product Extra fields.

How can I fix it so that the Users can edit the Product Extra fields again?

#1294151

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Gina,

Thank you for contacting our support forum.

Im not sure what is happening here but it seems to be another plugin is causing this. Could you try temporarily disabling all the non-toolset plugins and trying again ?

Also if you can recall what was the last thing that done before you notice this happening?

Thanks,
Shane