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[Resolved] Issue with display

This support ticket is created 4 years, 6 months ago. There's a good chance that you are reading advice that it now obsolete.

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Supporter timezone: Asia/Kolkata (GMT+05:30)

This topic contains 7 replies, has 2 voices.

Last updated by StephenD4019 4 years, 6 months ago.

Assisted by: Minesh.

Author
Posts
#1627231
dashboard.PNG
companies.PNG
cd.PNG

I made some kind of change in the dashboard and have caused the company details page not to display correctly.
It should display a list of companies A to Z.

I have a 'Companies' in the dashboard. This is where I input all the details such as phone numbers, etc. As you will see from the image it now displays incorrectly and will not allow me to click and open the entry.

I have sent a copy of the Toolset dashboard also.

Please can you assist me?

#1628471

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello. Thank you for contacting the Toolset support.

It seems you reported two issues here.

1)
It displays too many columns on admin Company post type listing page. As I can see with the following screenshot:
=> https://toolset.com/wp-content/uploads/2020/05/1627231-companies.png
----
What if you click on the "Screen Options" button available at top right corner of your CPT "Company" listing page and uncheck the checkbox for your custom fields that you do not wish to display with your listing screen. You should display 3-5 custom fields on listing page.

Does that help?

2)
I see the following screenshot of frontend: https://toolset.com/wp-content/uploads/2020/05/1627231-cd.png

I wonder what you would like to display with that page?

#1629457

Thank you for your reply. I've no idea why the screen options had changed.
They were fine last time I used them.

The blank screen in your screenshot is supposed to list the companies from A to Z.

It should pull this data from the Toolset back end somewhere. I use Beaver Builder. I don't know if I need some shortcode for this.

#1629799

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

I would like to know how you are displaying the list of the companies from A to Z. Have you created view?

#1629843

This site hasn't been worked on for years.
From what I remember it was created with views.

#1629847

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Can you please share the problem URL where you list company listing from A to Z.

*** Please make a FULL BACKUP of your database and website.***
I would also eventually need to request temporary access (WP-Admin and FTP) to your site. Preferably to a test site where the problem has been replicated if possible in order to be of better help and check if some configurations might need to be changed.

I have set the next reply to private which means only you and I have access to it.

#1631397

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Can you please check now: hidden link

I can see now company listing from A to Z. The issue was your Beaver Builder template was not published. I published that and it back to work as you can see.

#1632011

My issue is resolved now. Thank you!