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[Resolved] Issue saving all content JSON not valid

This support ticket is created 4 years, 6 months ago. There's a good chance that you are reading advice that it now obsolete.

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This topic contains 3 replies, has 2 voices.

Last updated by mauroM-2 4 years, 6 months ago.

Assisted by: Jamal.

Author
Posts
#1678113
JSON-error.png

Hi,

I have released online a website for a client created with Toolset.

At some point this morning the website stopped working and if I access to the backend and I try to edit or save any content, I receive the error message attached.

here is the link: hidden link

[Credentials removed for security reasons]

Can you fix the problem asap? and tell what was the problem?
My client has already seen the problem and texted me.

Thanks for the help.
M.

#1678177
IT-layout.png
IT-front.png
EN-layout.png
EN-front.png

Hello,

I have found another problem 🙁 translating pages with WPML + Toolset Layout Editor

I add a translation for a page (Es. Residences & Charmsuite (ENG) is the translation of Residenze & Charmsuite (IT) .
Then I build from zero another layout using Toolset for the English page (attached screenshot).
Then I save the layout and the front end is ok (attached screenshot).

After that I open the Italian version of the page.
I edit the layout and save.
The English version now show the italian content, here is the problem?

I have created 2 different layouts without copy and paste, how is it possibile the italian version is overriding the english version?

Please can you help me to solve this problem too?
I really need to complete this project.

Thanks.
M.

New threads created by Jamal and linked to this one are listed below:

https://toolset.com/forums/topic/issues-translating-layout/

#1678863

Hello M and thank you for contacting the Toolset support.

I logged into your website and tried to create a new post to reproduce the issue, but it was not reproduced. Can you tell me what steps to follow to see this error? Should I edit a content template or something else?

For support rules, we are able to handle only one issue at the time. This helps us to bring you a better service and also helps other users to find all the information here exposed. For that reason, I have created another ticket for the layout translation issue. I'll be posting my replies there.

#1679001

My issue is resolved now. Thank you!