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[Resolved] Invalid warning: Toolset plugin cannot connect to toolset

This thread is resolved. Here is a description of the problem and solution.

Problem:

The issue here is that the user is getting the "Toolset plugin cannot connect to toolset.com" warning on their dashboard.

Solution:
This error generally occurs when you've migrated your site and the url changes and your Toolset plugins can no longer validate with our servers.

To check if your plugins are able to validate correctly you will need to go to Toolset -> Dashboard, then click on help in the top right hand corner. Select the Toolset Debug tab then click "Toolset Debug Information and Troubleshooting"

From there you will be taken to the Toolset Debug information. Scroll down on the page until you see the link for "Installer Support". Click this link.

You should now be able to see your site validation information. If you're see "Toolset site key not matching for http://www.xyz.com" then you will need to regenerate your site as the URL may have changed and your key isn't validating for the current URL.

The best way to generate the site key is by following the instructions in the link below.
https://toolset.com/faq/how-to-install-and-register-toolset/#automatic-installation-once-you-have-types-plugin-installed

Paying close attention to step 3.

Once you've done this go to Dashboard and click Check Again and the warning notice should no longer appear.

This support ticket is created 3 years ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

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Supporter timezone: America/Jamaica (GMT-05:00)

This topic contains 9 replies, has 2 voices.

Last updated by Line49 Design 3 years ago.

Assisted by: Shane.

Author
Posts
#2213111
Toolset.png

I am trying to: Get rid of annoying warning dialog

Link to a page where the issue can be seen:
hidden link

I expected to see: That the plugin can connect to Toolset, which it does

Instead, I got: An apparently invalid warning, since the plugin is connecting and updating just fine.

// Security plugin is disabled and caching plugin is cleared.

#2213189

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hello,

Thank you for getting in touch.

I'm assuming here that your site key is valid. If such is the case then you can go to Dashboard -> Updates and click on Check again.

Once you've done this please let me know if the message is still displaying.

Thanks,
Shane

#2213607
No WPML.png
Toolset2.png

Hi,

Yes, the key is valid, the product is working, and I had done all that before writing. I've reset this multiple times.

The warning message shows up on the plugins home page, as well as any page in that part of the site.
hidden link
hidden link
etc.

The most likely cause of this is that this website had a different domain before. This site was previously registered for the subdomain
hidden link

However, I've taken all the obvious steps such as removing the original key/registration and setting up a new one.

Also, the website was previously using WPML. I've since removed that plugin, but I still see it mentioned on this screen:
hidden link

The errors there include,
toolset: Site key does not match for hidden link
wpml: Site key does not match for hidden link

I tried to reset the file "installer.php" by temporarily hiding it, but that breaks the site.
/wp-content/plugins/types/vendor/otgs/installer/installer.php

Hopefully the attached helps. Otherwise I guess you'd have to log in to see it.

Maybe I should remove the Toolset plugin(s) and reinstall them. Is it generally safe to do that without losing settings?

#2213631

Just to clarify: although the annoying error message says "cannot connect to Toolset", it connects just fine.

The connection itself is not the problem; the plugin is updating and working perfectly.

It's just the existence of a nuisance warning, and the inability to get any new site key I generate to stop that false "mismatch" error, that I'm reporting.

#2213635

...and I meant to repeat: although you will see WP Rocket installed, that's not what's causing this. Caching was cleared, and also I disabled it before as a test.

I don't see any other plugin here that would cause a conflict.

#2214045

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hello,

I'm aware this isn't a conflict. My though here is for you to regenerate the site kay based on the error from your screenshot.

The best way to generate the site key is by following the instructions in the link below.
https://toolset.com/faq/how-to-install-and-register-toolset/#automatic-installation-once-you-have-types-plugin-installed

Paying close attention to step 3.

Usually i've seen this occur when users copy and paste their website URLs to register their plugin but it is always best to let our installer automatically get the URL.

Thanks,
Shane

#2214135

Hi Shane,

That sounded promising. As you supposed, I was previously creating the key on your site by pasting the URL manually. So I followed step 3 and used the auto-registration method this time (after removing the key on both sides first).

Although the new key works and the website connects to Toolset just fine, that nuisance warning is still there at top of page.

I have to consider it a bug, but it's not a critical one. As you can tell from the domain above, it's actually a temp dev site and not really important. So I'm OK to just let this go since the client is not seeing it.

(FYI I had tried registering this site with the "dev site" checkbox both ticked and unticked, just out of curiosity. Since we have an unlimited license, I'm currently not actually using 'dev' status for this.)

#2214201

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hello,

Given that the key now validates you should be able to remove the message by going to Dashboard -> Updates and clicking on check again.

Thanks,
Shane

#2214271

Hi,

Actually I just checked and I see that the subscription error is now gone:

Subscriptions updated successfully. subscription-fetching 2021-05-11 05:11:24

And with that, the annoying warning dialog is also gone. I didn't have to refresh anything.

I think I just didn't wait long enough before writing my last note. It must have taken an interval for things to sync up after doing the key setup properly.

So the conclusion is: don't register the domains manually, and then wait longer after redoing it automatically. 🙂

Thanks Shane.

#2214273

Per above.