Invalid site key for the current site

This support ticket is created 5 years, 9 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

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Supporter timezone: America/Jamaica (GMT-05:00)

Tagged: Access plugin

This topic contains 4 replies, has 2 voices.

Last updated by Shane 5 years, 9 months ago.

Assisted by: Shane.

Author

Posts

May 29, 2019 at 4:06 pm #1253159

idoF

I've just purchased the plugin and it worked automatically in the 1st site, but on this I keep getting same Invalid site key for the current site message.

I've tried deleting and adding again - didn't work.
Tried with & without www.

May 29, 2019 at 5:16 pm #1253343

Shane

Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Ido,

Thank you for contacting our support forum.

Could you try generating the site key by going to Plugins -> Add New -> Commercial and clicking the register button then click on the "your account" url.

This should generate the site key for the exact url of the site.

Please let me know if this helps.
Thanks,
Shane

May 29, 2019 at 6:41 pm #1253447

idoF

It's the same, I already tried it.

Now added another website and got the same error message.
hidden link this is the 2nd website

May 29, 2019 at 6:45 pm #1253451

Shane

Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Ido,

Could I gain admin access to this site so that I can have a look ?

The private fields have been enabled.

Thanks,
Shane

May 29, 2019 at 7:20 pm #1253477

Shane

Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Ido,

I see the issue. What you need to do is to perform a manual update of the the types plugin since you are using an older version, version 2.2.22

This will need a manual update before you can register it.

You can download the latest version from the link below.
https://toolset.com/account/downloads/

Thanks,
Shane